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Customer Strategy

NPS Step 4: Systematize Your Net Promoter Score Program (4 mins)video


Learn what you need to consider when launching your Net Promoter Score Program. Communicate to your staff and customers the importance of conducting customer research and listening to customer feedback. Plan how you will act on this information and harness it.
 
For more resources on building your strategic plan, view the Essentials Guide to Strategic Planning.

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