Frequently Asked Questions
Can you help me build a strategic plan if I don’t have one?
Yes! We’re a team of experts who follow a proven process to help organizations build actionable strategic plans and move them into execution. If you don’t have a plan, we’ll work with your leadership team onsite or remotely to build a plan that truly matters in your organization.
Does OnStrategy support multiple department plans?
Yes! OnStrategy’s expertise and platform are designed to help you align your department plans to your organization’s corporate plan. We offer volume discounts on multiple plans.
What if I don’t have a strategic plan?
Defining the appropriate cascades of your strategic plan and respective performance metrics at each level is vital to successful organizational strategy. If you don’t have a plan, OnStrategy can work to build a plan that matters from scratch for an additional fee.
What if I need additional services?
Our Solution is structured to provide you a remote, cost-effective way to get your strategic plan done and moving to execution. To accomplish this, we deliver our support and expertise through advisory services – where we coach your team through the process and you do the work. If you need more help or for us to simply do it for you, we have consulting services to make that happen.
Why do you require an annual commitment?
We are serious about committing to your success and we need you to commit to us to realize the full impact of strategic planning. Clients that commit to a year are assigned a dedicated Strategy Advisor who will guide you through the entire process of strategic planning – from plan creation or refinement through execution and ongoing plan management.
Do I get to work with the same Strategy Advisor every time?
Absolutely! That’s part of the deal. Your Advisor will get to know your organization, opportunities and challenges – to help you make the most progress against your plan as possible. In addition, they will pull in other expertise from the OnStrategy Team to add to your advisory services as needed.
When do I get billed?
Your first charge will occur after 14 days. During that time, you will work with our sales team to evaluate the fit of our software, expertise and build a 60-day success plan. If you choose to cancel during this 14-day evaluation period, there is no charge.
Can I cancel my subscription?
Yes. For accounts that are subscribing monthly, you can cancel anytime. For those accounts that have annual commitments, you can cancel at the end of the annual term. There are no partial annual refunds. If there is something specific we can help you with, please shoot us an email
or give our Client Services team a call at 775-747-7407.
Is OnStrategy secure?
Absolutely—your privacy and security are our top priority. Read details about our security practices here