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Customer Strategy

NPS Step 3: From the Top – Net Promoter Score Leadership (3 mins)video


Learn what actions leaders and managers need to take to improve your customers’ experience using the Net Promoter Score. Using this customer research strategy will improve your customer service, word of mouth advertising and overall customer experience. When customers give you their time and their opinion, they are giving you a gift. Make sure you have the tools needed to promptly respond to them.
 
For more resources on building your strategic plan, view the Essentials Guide to Strategic Planning.

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