Leading strategy and organizational performance? Join 800+ other leaders 🚀
I want in for FREE

27 Examples of Key Performance Indicators

May 11, 2021

As your organization begins to sketch what your plan might look like, it’s likely come to your attention you’ll need to gain consensus around what your Key Performance Indicators will be and how they will impact your business. Even if you haven’t even thought about your KPIs yet [that’s ok too], we’ve compiled a list of examples for you to reference as you plan.

But, before we jump straight into examples, here’s a quick refresher on the meaning of KPIs [Key Performance Indicators] and why they’re a critical part of managing your plan on an ongoing basis.


What is a KPI?

Key Performance Indicators (KPIs) are the elements of your plan that express what you want to achieve by when. They are the quantifiable, outcome-based statements you’ll use to measure if you’re on track to meet your goals or objectives. Good plans use 5-7 KPIs to manage and track the progress of their plan. The anatomy of a structured KPI includes:

  • A Measure – Every KPI must have a measure. The best KPIs have more expressive measures.
  • A Target – Every KPI needs to have a target that matches your measure and the time period of your goal. These are generally a numeric value you’re seeking to achieve.
  • A Data Source – Every KPI needs to have a clearly defined data source so there is no gray area in how each is being measured and tracked.
  • Reporting Frequency – Different KPIs may have different reporting needs, but a good rule to follow is to report on them at least monthly.

KPI Examples

Now that we’ve reviewed the basic anatomy of a KPI, here are 27 examples of common KPI sources we see organizations use to measure the performance of their plans:

Get the Free Guide for Creating KPIs (with 100 Examples!)

Get The Guide

Examples of Sales KPIs

  1. Number of New Contracts Signed Per Period
  2. Dollar Value for New Contracts Signed Per Period
  3. Number of Engaged Qualified Leads in Sales Funnel
  4. Hours of Resources Spent on Sales Follow Up
  5. Average Time for Conversion
  6. Net Sales – Dollar or Percentage Growth

Examples of Financial KPIs

  1. Growth in Revenue
  2. Net Profit Margin
  3. Gross Profit Margin
  4. Operational Cash Flow
  5. Current Accounts Receivables
  6. Inventory Turnover

Examples of Customer KPIs

  1. Number of Customers Retained
  2. Percentage of Market Share
  3. Net Promotor Score
  4. Average Ticket/Support Resolution Time

Examples of Operational KPIs

  1. Order Fulfillment Time
  2. Time to Market
  3. Employee Satisfaction Rating
  4. Employee Churn Rate

Examples of Marketing KPIs

  1. Monthly Website Traffic
  2. Number of Qualified Leads
  3. Conversion Rate for Call-To-Action Content
  4. Keywords in Top 10 Search Engine Results
  5. Blog Articles Published This Month
  6. E-Books Published This Month

[Bonus] +35 Extra Examples of Key Performance Indicators

Supply Chain Example Key Performance Indicators

  • Number of On-Time Deliveries
  • Inventory Carry Rate
  • Months of Supply On Hand
  • Inventory-to-Sales Ratio (ISR)
  • Carrying Cost of Inventory
  • Inventory Turnover Rate
  • Perfect Order Rate
  • Inventory Accuracy
  • Fill Rate

Healthcare Example Key Performance Indicators

  • Bed or Room Turnover
  • Average Patient Wait Time
  • Average Treatment Charge
  • Average Insurance Claim Cost
  • Medical Error Rate
  • Patient-to-Staff Ratio
  • Medication Errors
  • Average Emergency Room Wait Times
  • Average Insurance Processing Time
  • Billing Code Error Rates
  • Average Hospital Stay
  • Patient Satisfaction Rate

Human Resource Example Key Performance Indicators

  • Organization Headcount
  • Average Number of Job Vacancies
  • Applications Received Per Job Vacancy
  • Job Offer Acceptance Rate
  • Cost Per New Hire
  • Average Salary
  • Average Employee Satisfaction
  • Employee Turnover Rate
  • New Hire Training Effectiveness

Social Media Example Key Performance Indicators

  • Average Engagement
  • % Growth in Following
  • Traffic Conversions
  • Social Interactions
  • Website Traffic from Social Media
  • Number of Post Shares
  • Social Visitor Conversion Rates
  • Mentions
  • Issues Resolved Using Social Channel

With the foundational knowledge of the KPI anatomy and a few example starting points, it’s important you build out these metrics to be detailed and have specific data sources so you can truly evaluate if you’re achieving your goals. Remember, these are going to be the 5-7 core metrics you’ll be living by for the next 12 months. A combination of leading and lagging KPIs will paint a clear picture of your organization’s strategic performance and empower you to make agile decisions to impact the success of your team. If you’d like more information on how you can build better KPIs, check out the video above and click here to see why not all KPIs are created equal.

Our Other KPI Resources

We have several other great resources to consider as you build your organization’s Key Performance Indicators! Checkout these other helpful posts and guides:


FAQs on Key Performance Indicators

What are key performance indicators?

KPI stands for Key Performance Indicators. KPIs are the elements of your organization’s business or strategic plan that express what outcomes you are seeking and how you will measure their success. They express what you need to achieve by when. KPIs are always quantifiable, outcome-based statements to measure if you’re on track to meet your goals and objectives.

What are the 4 elements of key performance indicators?

The 4 elements of key performance indicators are:

  • A Measure – The best KPIs have more expressive measures.
  • A Target – Every KPI needs to have a target that matches your measure and the time period of your goal.
  • A Data Source – Every KPI needs to have a clearly defined data source.
  • Reporting Frequency – A defined reporting frequency.


    1. Islam Elkhateeb says:

      HI Erica
      hope your are doing well,
      Sometime Strategy doesn’t cover all the activities through the company, like maintenance for example may be quality control …. sure they have a contribution in the overall goals achievement but there is no specific new requirement for them unless doing their job, do u think its better to develop a specific KPIs for these department?
      waiting your recommendation

    2. zakir says:

      Thanks for your strategic KPIs

    3. Diana says:

      Hello Erica,
      Could you please clarify how to set KPIs for the Strategic Planning team?

    4. Diana says:

      Hello Erica,
      Could you please clarify, how to set the KPIs for the Strategic PLanning team?

    5. noha sarhan says:

      exampels of empowerment kpis

    6. Mirko Cuneo says:

      I found great information in this article. In any case, the characteristics that KPIs must have are: measurability, effectiveness, relevance, utility and feasibility

    7. nesreen ali says:

      How to write methodology guidelines for strategy implementation / a company’s review and tracking (process and workflow) for all a company’s divisions

    8. support on strategizing Learning & Development for Automobile dealership

    9. Noble says:

      Could you please to clarify how to write the KPIs for the Secretary.



    What is 10 + 7 ?
    Please leave these two fields as-is:
    All fields are required.

    Join 60,000 other leaders engaged in transforming their organizations.

    Subscribe to get the latest agile strategy best practices, free guides, case studies, and videos in your inbox every week.

    Keystone bright-path authority-partners iowa caa maw maryland mc kissimmee dot washoe gulf reno