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What 551 Organizations Are Doing to Thrive in the Next Normal

OnStrategy has been collaborating with Wipfli, a top-20 accounting and business consulting firm. In June, we conducted the strategic plan stress test assessment to determine whether and how organizations are adapting to the ‘next normal’ brought on by the worldwide pandemic. We’d like to share a few of the key learnings that we hope will help your organization thrive.

First, a little background on the strategy stress test assessment:


We characterized recovery in three phases:

Responding – Managing for continuity, reacting to a sudden disruption, keeping essential services operating, and ensuring safety and systems are addressed. Thirty-five percent of the organizations that took the assessment characterized themselves as Responding.

Recovering – Learning what the new circumstances are and considering the opportunities and how your organization must/should adapt. Forty-one percent of respondents felt they were in this phase.

Thriving – Preparing for the ‘next normal’ by putting in place long-term strategies and shifts to be successful for the next 3 years or longer. Eighteen percent of respondents characterized their organizations as Thriving.

Four Facets Required to Thrive

There are four facets that indicate readiness for the next normal: culture, people and skills, processes and procedures, and technology. Have each of these ‘right’ and your organization is more able to quickly recover from setbacks. Also:

Business Model Changes

Half of the organizations who took the assessment changed their business model as a result of COVID-19; of those that changed their business model, an equal number changed how they deliver their products and services as well as changed both how and what they deliver.

Interestingly, of the remaining organizations that haven’t yet changed their business model, a majority anticipate doing so in the next 12 to 18 months.

Strategic Shifts

About half of the organizations feel their executive teams know what strategic shifts are needed to thrive in the next normal. But organizations larger than $100M in annual revenue, and organizations that considered themselves to still be in the Recovery phase, were less likely to feel their executive teams know what shifts are needed.

Key Lessons from Recovering Organizations

For the 41% of organizations that took the assessment and felt they were recovering from the curve balls COVID-19 has thrown their way, they had a few common practices already in place before the world turned on its ear:

Lesson #1: Contingency Plans Were Key

Most had contingency plans ready. Even if their contingency plan didn’t anticipate a pandemic, their plans were adaptable, enabling their organization to get up-and-running again sooner.

Lesson #2: Communication Wins the Game

Communication is intentional and 2-way. When COVID-19 hit, changes happened rapidly and, in some cases, reversed course from one day to the next. Having the infrastructure and systems in place to support regular, proactive communication with employees, including rationale for decisions, was critical for recovering organizations to rebound so quickly.

Lesson #3: Technology is More Important Than Ever

From what we know now, this seems like a no-brainer, but recovering organizations were able to rebound quickly if they had already invested in the technology needed to support a rapid transition.

In fact, most recovering organizations were investing in technology because they saw technology as a means to improve quality and efficiency, regardless of the sudden work-from-home shift most organizations had to make.

Lesson #4: Strategies Must Adapt

Those organizations that had strategic plans in-place, but not in the inflexible, traditional multi-year-roadmap-form were able to respond and recover more quickly. Those organizations that had an agile, adaptable strategy were able to respond and shift more quickly and take advantage of unforeseen opportunities COVID-19 presented.

In fact, about one-half of Thriving organizations have already adopted agile planning and one-third are planning to do so in the near future.

In addition, the majority of Recovering and Thriving organizations were monitoring key health metrics on a weekly basis.

Tips from Thriving Organizations

In addition to all of the above lessons, Thriving organizations credited the following for their ability to quickly capitalize on opportunities presented by COVID-19:

Embrace Remote Work

Several of the Thriving organizations made the shift to partial or full remote work permanent because they saw it as a more efficient and productive way for their teams to work.

Stay Focused On Your Vision

Thriving organizations didn’t change their vision, they adapted the approach or strategies for achieving their vision. It should be noted that several organizations cited the key success factor of having a clear, unifying vision that their teams understood and embraced.

Seize the Opportunities

Most Thriving organization felt that this sudden disruption was a great time to make big changes. Several described this as being optimistic or being a “glass half-full leader.”

Culture, Culture, Culture

Thriving organizations credited having a strong culture and sticking with their core values as significant reasons why they were able to rebound and ultimately thrive so quickly. These organizations felt that because of the backbone of a strong culture, they’ve been able to keep their teams engaged and motivated during disruptive change.


Three-quarters of the organizations that took the assessment have realized at least some opportunities as a result of COVID-19 with organizations smaller than $100M revenue/year being more likely to have realized significant opportunities. The most-mentioned opportunities:


What to do next

OnStrategy and Wipfli believe we can learn from each other as organizations adapt to the next normal. We also recommend:

If we can all thrive in the next normal, organizations will be able to focus on more than just keeping afloat–they’ll be able to make a positive impact in the world.

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