How often do bad decisions get followed up on in your organization? How often to you, or other colleagues waste valuable time and effort on projects that everyone knew was doomed from the start? Well, if you think that this is something only your organization takes part in then take heart in the knowledge that behavior like this isn’t just a hazard of your workplace, but such a common practice in all organizations that it has a name: the Abilene Paradox.
Intro to the Paradox
The Abilene Paradox was coined by Jerry B. Harvey, Professor Emeritus of Management at The George Washington University and author of “The Abilene Paradox and Other Meditations on Management.” The Paradox is explained using a parable of a family who ends up making an uncomfortable trip that none of them wanted to:
On a hot afternoon visiting in Coleman, Texas, the family is comfortably playing dominoes on a porch, until the father-in-law suggests that they take a trip to Abilene [53 miles north] for dinner. The wife says, “Sounds like a great idea.” The husband, despite having reservations because the drive is long and hot, thinks that his preferences must be out-of-step with the group and says, “Sounds good to me. I just hope your mother wants to go.” The mother-in-law then says, “Of course I want to go. I haven’t been to Abilene in a long time.”
The drive is hot, dusty, and long. When they arrive at the cafeteria, the food is as bad as the drive. They arrive back home four hours later, exhausted.
One of them dishonestly says, “It was a great trip, wasn’t it?” The mother-in-law says that, actually, she would rather have stayed home, but went along since the other three were so enthusiastic. The husband says, “I wasn’t delighted to be doing what we were doing. I only went to satisfy the rest of you.” The wife says, “I just went along to keep you happy. I would have had to be crazy to want to go out in the heat like that.” The father-in-law then says that he only suggested it because he thought the others might be bored.
The group sits back, perplexed that they together decided to take a trip which none of them wanted. They each would have preferred to sit comfortably, but did not admit to it when they still had time to enjoy the afternoon.
Elements of the Paradox
According to Harvey, the issue that leads to the Abilene Paradox is an inability to manage agreement, not conflict. The following symptoms are said to exist in organizations that tend to fall for the paradox:
- Organization members agree privately, as individuals, as to the nature of the situation or problem facing the organization.
- Organization members agree privately, as individuals, as to the steps that would be required to cope with the situation or problem they face.
- Organization members fail to accurately communicate their desires and/or beliefs to one another. In fact, they do just the opposite and thereby lead one another into misperceiving the collective reality.
- With such invalid and inaccurate information, organization members make collective decisions that lead them to take actions contrary to what they want to do, and thereby arrive at results that are counterproductive to the organization’s intent and purposes.
- As a result of taking actions that are counterproductive, organization members experience frustration, anger, irritation, and dissatisfaction with their organization. Consequently, they form subgroups with trusted acquaintances and blame other subgroups for the organization’s dilemma.
- Finally, if organization members do not deal with the generic issue-the inability to manage agreement-the cycle repeats itself with greater intensity.
Symptoms of the Paradox that you can look out for
When your organization makes decisions, do you find the same dysfunctional activities repeated over and over? If so, you want to be on the look out for the paradox and find a way to cut it off before it causes more damage. If you want to identify the paradox at work within your group, we’ve compiled the following list to look out for:
- Members exhibit different opinions in the group as opposed to one on one
If your people are telling you one thing and then offering their true opinions only in private, there’s likely an issue with communication. It’s common for bad news to have trouble flowing upstream in an organization, but if no one’s telling you the plan is a dud, you’ll never know. - Members are discouraged to dissent, often seen as lack of commitment
When someone on your team offers constructive criticism, is it encouraged, or are they accused of failing to be a team player. If anyone offering a different opinion is asked “hey, where are your pom-poms?” you may have a problem on your hands. - Members seem frustrated or resentful towards management and other team members
If your organization has a habit of letting bad ideas come to fruition, then it stands to reason that someone’s being blamed for each failure. There’s plenty of reasons for employees to be resentful of management- some is reasonable and some isn’t. In this case, you’re looking for resent for being blamed- often for tasks that when assigned were already doomed to failure. - Members avoid responsibility or even attempt to blame others
The same systemic habit of failure mentioned above can often lead to a culture of blame. If no one feels the freedom to point out bad ideas, then no one wants to take responsibility for them either. - Members exhibit a lack of trust
Eventually, all of these things erode trust. Employees distrust management that doesn’t listen to their concerns and that delegates not only tasks, but also blame for failed initiatives. Corporate politics then lead to backstabbing and blame-shifting among employees under such management, as everyone does what they can to avoid being targeted. - All decisions require unanimous agreement
Leadership by committee can breed horrible decision-making. On the one hand, it may increase buy-in. On the other hand, every member is incentivized to agree as soon as possible, or risk being stuck in committee session longer than they want, as well as risk the image of dissenter. - Very little dissent from group opinion is observed
Again, lack of dissent is not always a good thing- in fact, if you as a manager aren’t encountering any dissent for the decisions you make, that should be a red flag. You have a choice- you can go on believing that the reason that your employees fail to argue with you because all of your decisions arise from bulletproof logic and infallible judgment, or you can probe to find out if the Abilene Paradox is thriving under your leadership.
So we’ve discovered the paradox- now what?
This week we’ll be posting some remedies to the paradox here on our blog, as well as within our weekly newsletter. In the meantime, what do you do within your organization to combat groupthing and the Abilene Paradox?