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OnStrategy helped Spartan Staffing by creating a systematic way for capturing and learning from the voice of their customer.
Since its inception in 1986, Spartan Staffing has redefined the staffing industry for businesses and employers, targeting the need for an immediate, specialized workforce to sustain and advance the manufacturing and logistics industries. To continue its growth Spartan Staffing wanted to strengthen its position as a highly customer-centric organization. The opportunity for Spartan Staffing was to develop and integrate quantitative customer research into a technology-based loyalty program, which would become part of Spartan’s organizational culture.
To strengthen its position as a customer-centric organization OnStrategy helped Spartan incorporate a benchmarking program, grounded in the Net Promoter Score concept, which would form the basis for an employee performance plan.