The customer perspective is the foundation of great strategy.

Customer Insight Assessment

The voice of your customer gives you direct insight to how you’re winning or how you’re not.


Overview

  • Customer Insight Assessment by OnStrategy captures more than an organization’s Net Promoter Score (NPS) (The Net Promoter is a trademark of Satmetrix, Bain & Company, and Fred Reichheld). It measures how expectations of your customers are being met or addressed by your organization in a framework designed to improve their customer experience.
  • Gain insight into your strengths and weaknesses.
  • Get visibility into your organizational effectiveness, what’s working and what needs to be improved.

What’s included

  • Customer insights are gathered using a simple, responsive web-based survey.
  • OnStrategy performs advanced analysis and interpretation of data that is tailored to provide insight to your organization’s executive, management and front line levels.
  • A built-in feature recognizes at-risk customers, while alerting management and prompting immediate customer communications.

Benefits

  • Strengthen the viability of your strategy.
  • Foster engagement by sharing common Voice of Customer (VOC) metrics throughout your organization.
  • Inspire ownership and accountability by tying specific actions of your organization to customer perception.
  • Target functional or geographic areas of improvement seeing exactly where improvements are needed to enhance your customer’s experience.

Convinced? Let’s build something together.

CONTACT US

Clients executing their plans with OnStrategy:

A Dose of Strategy.

Actionable tips, case studies, best practices in your inbox every other week.