Customer Strategy

Voice of the Customer – Net Promoter Score for Service Based Organizations (16 mins)video

While the tendency is to only think about customers in the private sector, we know that the growth and sustainability of non-profits is depends on their ability to serve their constituents. Knowing what they think about your organization and using their feedback to drive strategy is a very proactive way to make sure your organization is able to fulfill its mission.
This is Part 1 in a 3 part series on Voice of the Customer presented by OnStrategy as part of our Strategy Huddle webinars.




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