Customer Strategy

Establishing Customer Connection (25 mins)video

This is part of our Strategy Huddle Series from February 2010, Customer Connection. This section of our February 2010 Strategy Huddle focuses on a question that we receive from many clients: How do I determine the importance of my customer comments / feedback in setting strategy?
The experts behind OnStrategy answer this question by explaining the Net Promoter Score and how you can use it to gain insight into your organization’s strengths and weaknesses.




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