Customer Strategy

Voice of the Customer – Using NPS Findings to Strengthen Your Stakeholder Communications (16 mins)video

This is Part 3 in a 3 part series on Voice of the Customer presented by OnStrategy as part of our Strategy Huddle webinars.

In this part of the series you will learn how to use the Net Promoter Score to strengthen your stakeholder communications. Specifically, the experts at OnStrategy will discuss how to personalize the NPS survey, improve response rates, and analyze the responses.



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