Customer Strategy

Determining Customer Feedback in Setting Strategy & WSJ Article (54 mins)video

Strategic plans shouldn’t be developed in a vacuum, nor do they exist in a vacuum once they’re developed. Both topics in the month’s strategy huddle address how you can make your strategic plan agile and responsive to external changes.
The first topic discusses how to make your strategic management process responsive to the changing needs of customers using the Net Promoter Score. The second topic is a response to a recent Wall Street Journal article and addresses how to make your strategic plan responsive to the rapidly changing marketplace.



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