By Shannon Sage
How the Boy Scouts are using Member Feedback to Make Decisions

May 21, 2013 — Reno, Nev. — Three years ago, the Boy Scouts of America approached OnStrategy with a request: help us with measuring the experiences that Scouts, parents and volunteers are having with our program and make it a part of the way we do business.

With insight obtained through providing existing strategic planning services to the organization, OnStrategy then structured and guided the system development for a “Voice of the Scout” program that would be robust enough to scale across the nation and functional enough to allow 286 councils to filter the feedback of their domains.

Shannon Sage